Shipping policy

FRMD Shipping Policy

Thank you for shopping with FRMD. We want your shopping experience to be as smooth as possible, and here you will find information about our shipping policy.

1. Production of artworks
All our artworks are made to order, which means it can take 1-2 weeks for us to make your artwork before we pack and send it. This is because every artwork is unique and takes care to create.

2. Delivery time
Once your artwork has been packed and sent, it usually takes about 4 working days for the item to reach you, depending on your delivery address and your choice of shipping option.

In total, you can expect your order to take 3-20 working days to arrive after you place it (1-2 weeks for production and 4 working days for delivery).

3. Shipping options and costs
We offer free shipping on all artworks on the website.

4. Carriers
We use trusted carriers such as [PostNord], [DHL] or [UPS] to deliver our products. The choice of carrier depends on the delivery address and the shipping option selected.

5. Order tracking
Once your order has been sent, you will receive a tracking link by e-mail so that you can follow your shipment. If you have not received tracking information, please contact us at [frmdsweden@gmail.com].

6. Shipping delays
We aim to make sure every order is delivered on time, but delays can sometimes occur for reasons outside our control, such as weather conditions, high demand or problems at the carrier. We will do our best to keep you informed about any delays.

7. Delivery problems
If you have not received your order within the stated timeframe, please check your tracking information first. If you still have problems, please contact us as soon as possible at [frmdsweden@gmail.com] so that we can help resolve the issue.

8. Import duties and taxes
For international orders, additional import duties, taxes or fees may be charged on delivery. These charges are paid by the customer and are not included in the product price or the shipping cost.

9. Incorrect address
It is the customer's responsibility to provide the correct delivery address when ordering. If an order is sent to an incorrect address supplied by the customer and the shipment cannot be delivered, we are unfortunately unable to provide a refund or replacement for the goods.

10. Lost or stolen parcels
We are not responsible for parcels that are lost or stolen after they have been delivered to the stated address. If you suspect that your parcel has gone missing, please contact the carrier directly with your tracking information.

11. Contact information
If you have any questions about our shipping policy or need help with your order, please contact us at:
E-mail: [frmdsweden@gmail.com]
Telephone: 0707216776
Address: Sockenvägen 54A, Saltsjö-boo, 132 42, Sweden