Shipping policy

FRMD Shipping Policy

1. Where we deliver
We ship to Sweden, the member states of the EU, Norway and the United Kingdom. Orders to other countries are not currently possible.

2. Production
Every piece is made to order. Allow 1-2 weeks from your order until the piece has been packed and dispatched.

3. Shipping cost

  • Sweden: free, delivered to a pick-up point.
  • EU: 129 SEK.
  • Norway: 99 NOK, delivered to a pick-up point.
  • United Kingdom: 15.99 GBP, home delivery with UPS.

The cost is shown at checkout, in your currency, before you pay.

4. Transit time
Transit time starts once the piece has been dispatched and comes on top of the production time. Within Sweden it usually takes around 4 working days. For the rest of the EU the carrier estimates 5-10 days. For Norway and the United Kingdom it depends on the carrier and on customs clearance. Transit times are estimates, not guarantees.

5. Carriers and tracking
We usually ship with DHL, sometimes with PostNord, and with UPS to the United Kingdom. Once your piece has been dispatched you receive a tracking number by email. If you have not received it, please contact us.

6. Customs and charges
Norway and the United Kingdom are outside the EU. Import VAT, duties or other charges may apply on delivery there. They are paid by the recipient and are not included in the price or the shipping cost.

7. Delays
Deliveries are sometimes delayed for reasons outside our control, such as weather, high volumes or problems at the carrier. If we know your order will be delayed, we will let you know.

8. Incorrect address
It is the customer's responsibility to give the correct delivery address. If a shipment cannot be delivered because of an incorrect address given by the customer, we are unfortunately unable to offer a refund or replacement.

9. Lost or stolen parcels
We are not responsible for parcels that are lost or stolen after delivery to the address given. If you think your parcel has gone missing, contact the carrier with your tracking number.

10. Damaged deliveries and returns
If your piece arrives damaged, contact us as soon as possible. How returns and refunds work is described in our refund policy.

11. Contact
Email: frmdsweden@gmail.com
Telephone: +46 70 721 67 76
Address: Sockenvägen 54A, 132 42 Saltsjö-Boo, Sweden